Privacy policy

Overview

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This policy describes what information we collect, why we collect it, how long we keep it, and the choices available to you.

Data we collect

Depending on how you use the site, we may collect:

• Identity & contact details (name, email, phone) when you contact our concierge.
• Order and delivery information when you purchase (reference, address, delivery preferences).
• Technical data (device, browser, approximate location, IP address) for security and analytics.
• Browsing interactions (pages viewed, clicks) to improve navigation and content relevance.

How we use information

We use personal data to:

• Provide and improve the website experience.
• Respond to requests submitted through contact forms or support channels.
• Process orders, payments, deliveries, returns, and after-sales support.
• Prevent fraud and keep the platform secure.
• Measure performance (analytics) and improve content and merchandising.

Cookies & similar technologies

We use cookies and similar technologies to keep the website functional, remember preferences, and understand performance.

You can manage cookie preferences from the Cookie Settings link in the footer.

Sharing & processors

We may share data with trusted service providers (for example: hosting, payments, shipping, customer support) strictly to deliver the service.

We do not sell personal information. Any sharing is limited to what is necessary and governed by contracts.

Data retention

We retain data only as long as needed for the purposes described in this policy, unless a longer period is required by law (e.g., accounting records).

Your rights

Depending on your location, you may be able to:

• Request access to or a copy of your information.
• Request correction of inaccurate data.
• Request deletion in certain circumstances.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.

Contact

For privacy questions or requests, contact our concierge team using the Contact page.